We are here to help.
Questions about a fixture, an order, delivery, or a return? Contact the Velnorvia™ customer support team using the details below.
Start with your order number
Email service@velnorvia.com or call +86 198 0705 4599. For order-related questions, include the customer name, order number, and a short description of what you need.
Order support
Order confirmation, status, address corrections requested before dispatch, and tracking questions.
Product support
Questions about listed dimensions, materials, finish, compatibility, or included components.
Returns & refunds
Return eligibility, return instructions, damaged or incorrect items, and refund status.
What to include
- Your full name and order number.
- The email address used at checkout.
- Clear photos or video if an item arrived damaged, defective, or incorrect.
- The outcome you are requesting.
Service hours
Our listed customer service hours are 8:00 AM–10:00 PM daily, local business time. Messages received outside active service hours are reviewed in the next available support window.
Do not send a return to the business address unless customer support has provided written return instructions and confirmed the destination.
Company Details
Official contact information for Velnorvia™. Please include your order number when contacting support about an order.