Your information, explained clearly.
This Privacy Policy describes how Velnorvia™ collects, uses, shares, and protects personal information when you visit our store, place an order, or contact us.
Guangzhou Bishe Trading Co., Ltd. operates Velnorvia™ and is responsible for the personal information described in this policy, subject to applicable data-protection law.
This policy applies to this online store and related customer interactions. Third-party services linked from the store may maintain separate privacy notices.
1. Information we collect
Information you provide
- Identity and contact details, such as name, email, phone number, billing and shipping address.
- Order and transaction details, including products, amounts, delivery status, and payment confirmation information.
- Account, support, review, survey, return, and correspondence content.
Information collected automatically
- Device, browser, IP address, language, time zone, and approximate location.
- Pages viewed, searches, clicks, cart activity, checkout events, referral source, and timestamps.
- Cookie identifiers, advertising identifiers, consent choices, and fraud or security signals.
We may also receive information from commerce, payment, fulfillment, delivery, analytics, advertising, fraud-prevention, and customer-support providers, as permitted by law.
2. How we use information
- Provide the store, process orders and payments, arrange fulfillment and delivery, and manage returns and refunds.
- Communicate about orders, support requests, security notices, and service messages.
- Personalize and improve the store, measure performance, troubleshoot, and develop products and services.
- Prevent fraud, abuse, unauthorized transactions, and other harmful activity.
- Comply with legal, tax, accounting, regulatory, and dispute-resolution obligations.
- Conduct marketing and advertising where permitted, including measuring and improving campaigns.
Depending on location and context, our legal bases may include performance of a contract, legitimate interests, consent, and compliance with law.
4. AppLovin advertising services
We may work with AppLovin to deliver, measure, personalize, and improve advertising. Depending on the technologies enabled and your choices, information shared with or collected by AppLovin may include device and browser data, IP address, cookie or advertising identifiers, approximate location, site interactions, product views, searches, cart or checkout events, purchase events, contact identifiers where lawfully permitted, and consent or privacy signals.
For more information about AppLovin's collection and use of your information visit: https://legal.applovin.com/privacy/.
We do not intend to provide AppLovin with sensitive personal data, protected health information, or children's data. AppLovin technologies must not be initialized for users identified as children under applicable law.
5. Cookies and consent choices
We and our providers may use cookies, pixels, APIs, scripts, local storage, and similar technologies for essential store functions, preferences, measurement, security, and advertising. Essential technologies support functions such as checkout, security, and remembering privacy choices. Non-essential analytics or advertising technologies are used subject to applicable notice and consent requirements.
If AppLovin's pixel, cookies, API, script, or other integration is enabled on this website, a cookie banner or comparable consent mechanism must identify AppLovin and the technologies used, collect valid consent before applicable processing begins, respect consent choices, support withdrawal or opt-out, and transmit required consent signals. You may also control cookies through browser settings, though disabling essential cookies can affect store functions.
6. Your privacy rights
Subject to applicable law, you may have rights to request access, correction, deletion, portability, restriction, or objection; withdraw consent; opt out of targeted advertising or certain sale/sharing; and appeal a denied request. You may also have the right not to receive discriminatory treatment for exercising a privacy right.
Submit a request to service@velnorvia.com. Describe the right you wish to exercise and the information involved. We may take proportionate steps to verify identity and authority. Authorized agents may submit requests where allowed, and we may request proof of authorization.
7. Retention and security
We retain information only as reasonably necessary for the purposes described here, including order fulfillment, customer service, fraud prevention, accounting, legal compliance, and dispute resolution. Retention periods vary by record type and legal obligation. We use reasonable administrative, technical, and organizational safeguards, but no transmission or storage method is completely secure.
8. International transfers
Your information may be processed in countries other than where you live, including where our company and service providers operate. Where required, we use recognized transfer safeguards or another lawful transfer mechanism and apply protections appropriate to the information.
9. Children's privacy
Our store is not directed to children, and we do not knowingly collect personal information from children as defined by applicable law. We do not use AppLovin services in connection with users identified as children. Contact us if you believe a child has provided personal information so we can review and take appropriate action.
10. Changes and contact
We may update this policy to reflect operational, legal, or regulatory changes. The “Last updated” date identifies the current version. Material changes will be communicated as required by law. Privacy questions and requests may be sent to service@velnorvia.com.
Company Details
Official contact information for Velnorvia™. Please include your order number when contacting support about an order.