Shipping Policy

Step 1

Payment confirmed

Your order enters review and fulfillment after successful payment confirmation.

Step 2

Dispatch in 7 business days

We process and dispatch the order within 7 business days.

Step 3

US delivery estimate

Standard US transit is normally 10–15 business days after dispatch.

Processing time

Processing begins after payment is confirmed. Orders are prepared and dispatched within 7 business days. Business days exclude weekends and applicable public holidays. Processing may include payment review, address review, product preparation, quality checks, and carrier handoff.

Processing time is separate from shipping transit time.

Estimated total timing

For standard US delivery, the ordinary estimate is up to 7 business days for processing, followed by 10–15 business days in transit after dispatch. This is an estimate, not a guaranteed delivery date.

Destinations, charges & tracking

Availability

Shipping destinations and available services are shown at checkout. An address that cannot be serviced may cause an order to be declined or canceled and refunded.

Charges

Shipping charges, if any, are displayed before payment. Import duties, taxes, brokerage, or customs fees not collected at checkout are the recipient's responsibility unless stated otherwise.

Tracking

When available, tracking is sent by email after dispatch. Initial scans may take time to appear. Carrier scans and estimates are controlled by the carrier.

Delays and delivery issues

Carrier disruption, severe weather, remote destinations, customs, address problems, high-volume periods, or events beyond reasonable control may extend delivery time.
Check tracking, household members, reception areas, and nearby safe locations before reporting a parcel missing.
If tracking shows delivered but the parcel is not found, contact the carrier and service@velnorvia.com promptly.
Report visible transit damage promptly and retain the product, packaging, label, and all materials for review.

Address changes, failed delivery & returned parcels

Customers are responsible for providing a complete and accurate address. Contact us immediately if an address is wrong. We will try to assist before dispatch but cannot guarantee changes after fulfillment begins. Additional shipping costs caused by an incorrect address, refusal, unclaimed parcel, or failed delivery may be deducted from a refund where permitted by law, except when the issue is our error.